ResolveHub gives teams one place to capture, prioritize, assign and resolve service requests — with full SLA tracking, audit history and real-time updates.
No credit card required · Free for small teams
Welcome back, Ananya
Here's what's happening across your workspace.
3
Open
4
In Progress
2
Waiting
5
Resolved
4.2h
Avg. resolution time
98%
SLA compliance
1,240+
Teams onboarded
2.4M+
Requests resolved
Every request follows a clear, controlled workflow with full audit history at every step.
Users submit requests with details, priority and attachments.
Admins review, categorize and assign to the right agent.
Agents work requests, collaborate with users and mark resolved.
Users confirm resolution. SLA and metrics update automatically.
A complete toolkit for managing service requests without the complexity of legacy helpdesk software.
Create, track and resolve requests with a clean, controlled status workflow. Comments, attachments and full history included.
Define response and resolution targets per priority. See at-risk and breached requests before they become problems.
Assign requests to the right agent. See workload at a glance. Keep everyone accountable and aligned.
Track resolution rates, average resolution times, SLA compliance and agent performance with real-time charts.
Stay on top of every update with a centralized notification center. Get alerted on assignments, comments and SLA risks.
Every action is logged. See who did what, when — from status changes to role updates and category edits.
Stop guessing. ResolveHub's analytics give you a clear view of how your team is performing — request volume, resolution trends, category breakdowns and SLA compliance, all in one place.
Analytics
Total
12
Resolution Rate
42%
Avg. Resolution
4.2h
SLA Compliance
98%
Team
Ravi Kumar
IT Support
3
Open
2
Active
8
Done
Sneha Reddy
Systems Engineer
2
Open
1
Active
12
Done
Vikram Iyer
Facilities
1
Open
0
Active
6
Done
Ananya Rao
IT Ops Lead
0
Open
1
Active
4
Done
Whether you're an IT department, a facilities team or a customer support org, ResolveHub adapts to how you work. Define your own categories, SLA rules and team structure.
Define response and resolution targets for each priority level. ResolveHub automatically tracks deadlines and flags requests that are at risk or breached — so you can act before it's too late.
SLA Configuration
Built with security best practices from the ground up — because your service data deserves enterprise-grade protection.
Bcrypt hashing with per-user salts.
Enforced server-side, not just in the UI.
Every administrative action is logged.
All inputs validated with Zod schemas.